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Help Desk Support Technician

WFCU Logo

 

An exciting and immediate career opportunity is currently available at WFCU Credit Union for a:

HELP DESK SUPPORT TECHNICIAN

The Help Desk Support Technician will provide frontline support of our voice, data and security systems’ infrastructure (personal computers, printers, multi-functional devices, telephones, security cameras/digital video recording devices, software, etc.) to maximize uptime, reduce support inquiries and comply with security best practices.

In summary, the Help Desk Support Technician will:

  • Provide frontline support to all internal customers. This includes identifying trends and recommending “fixes” to reduce future support enquires.
  • Support and troubleshoot frontline hardware.
  • Support and troubleshoot frontline software applications. This includes the set-up, maintenance and tracking of all user accounts.
  • Maintain and support security applications.
  • Maintain and support Automated Teller Machines (ATMs).
  • Maintain, support and monitor the timely distribution of all reports.
  • Perform routine maintenance on our frontline voice, data and security systems’ infrastructure.
  • Recommend and document user manuals or “how to” that provide step-by-step answers to frequently asked questions.
  • Process, log and report on regular administrative duties.

The “must-have” skills and qualifications that we’re looking for are:

  • A degree or diploma in Business or Information Technology or other computer science related discipline.
  • A minimum of one to three years of experience in a related position.
  • A self-starter with excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment while ensuring attention to detail.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Elliott Duda
Recruitment Lead - WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2
careers@wfcu.ca

 

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests.  The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fourth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly having been named one of the Best Workplaces in Canada™. Be part of a team committed to providing members with a high level of service while making the communities we serve the best places to live and work. 

As an employee of WFCU Credit Union, you'll have the opportunity to work in a positive, goal-driven, and professional environment. Experience our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation and a culture of celebration! 

Our award-winning HR philosophy to "hire the best, treat them well, and see them stay" is a point of pride and a key factor in our employees' success and WFCU Credit Union's success. We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs plus a fantastic wellness program with several distinctive perks. 

It's an exciting time to join our team. To find out more, apply today!  

About WFCU Credit Union

WFCU Credit Union is a leading, progressive financial organization headquartered in Southwestern Ontario. Proudly serving residents, community organizations, small businesses, commercial entities, and public institutions for over 80 years, WFCU Credit Union is the sixth-largest credit union in Ontario and 21st largest credit union in Canada.

With nine retail locations in Windsor-Essex as well as three retail locations in the Waterloo Region through ECU – A Division of WFCU Credit Union and one digital entity, Omnia Direct, we pride ourselves on serving the individual needs of over 62,000 members.